A digital employee for insurance that filters enquiries and hands your team qualified leads
A digital employee for insurance is an AI agent on the company’s WhatsApp, website and phone line. It answers questions about products and cover from your approved wording, collects the details a quote needs, tells a customer where their claim stands where the system allows it, and filters out low-value enquiries so that only qualified prospects reach the sales team, each with a full summary. It suits insurers, brokers and agents who get a lot of enquiries from their ads. Delivery usually takes 3 to 6 weeks, and projects of this kind start in the market at about SAR 20,000. You can try a live digital employee now on the /try page, and we send a written quote within 24 hours.
- Quote
- Written, within 24 hours
- Timeline
- 3 to 6 weeks
- Ownership
- The code is yours
- Delivery
- On the agreed date
On this page
- Who is this for?
- What you get
- What the digital employee does in an insurance company
- How it filters low-value enquiries
- Clear limits in a regulated industry
- How it connects to your systems and customer data
- Try it before you decide
- How much does digital employee for insurance cost in Saudi Arabia?
- Our commitments
- How we work with you
- Request a quote
- Frequently asked questions
Who is this for?
- Insurers whose sales team spends the day on enquirers who never buy
- Brokers and agents receiving many quote requests from ads and WhatsApp
- Customer service teams answering the same questions on cover, renewal and claim status
- Companies selling motor, medical or travel cover to individuals and business cover to companies
- Teams that want every request in the sales system with its source and how serious it is
What you get
Filters enquiries before the team
It asks the questions you set: type of cover, number of vehicles or staff, when the current policy ends, and timing. Then it grades the request before it takes any of a salesperson’s time.
Collects the quote details
It gathers what a quote needs step by step and checks that nothing is missing, so the request reaches the underwriter complete, with no extra back and forth.
Policy and cover questions
It explains the difference between products, what is covered and what is excluded from your approved wording only, and points the customer to the policy text for any detail.
Claim status
After verifying who is asking, it reads the claim’s status from the company’s system where the system offers an interface, and tells the customer which documents are missing and what comes next.
Approves no claim, commits to no price
It is set to neither accept nor reject claims, and to give no binding price outside the approved tariff. The decision stays with your staff and your systems.
Renewal reminders
It sends an approved template message before a policy ends to customers who agreed to be contacted, takes the reply and passes it to the salesperson in charge.
A full handover to the sales system
Every qualified prospect is recorded in the CRM with source, answers and a summary of the conversation, and the salesperson in charge is notified at once.
A voice version for the phone
The same employee answers calls in a natural voice: it answers, qualifies, and transfers the call to the right person when needed.
What the digital employee does in an insurance company
One motor insurance ad can bring dozens of messages a day, and most open with the same two words: how much? Some senders want a policy this week, some are only looking, and some are asking for a product the company does not sell. A salesperson who answers them in order reaches the serious buyer late.
The digital employee answers every message in seconds, deals with the general questions, then asks the qualifying questions and collects the quote details. What reaches the team after that is a short list of complete requests, ordered by how serious they are.
- Answers questions on products, cover and exclusions from approved wording
- Qualifies the prospect and collects the full quote details
- Follows up claim status and missing documents after verifying identity
- Reminds customers of renewals and takes their replies
- Hands complaints and sensitive cases to a person with a summary
How it filters low-value enquiries
Filtering does not mean ignoring anyone. Every enquirer gets a clear, polite answer, but a salesperson’s time goes to those who meet your qualifying rules. We write those rules with you at the start: what is the minimum that deserves a call from a salesperson, what is served well enough by an automatic answer and a link to buy online if you have one, and what gets a polite no because it is outside your products.
The rules can change after launch without a rebuild. If the team sees one group graded higher or lower than it deserves, we change the rule and read a sample of conversations to check the result.
- Qualified: handed to a salesperson at once with the details and a summary
- Needs time: recorded for follow-up on a date the customer picks
- General question: answered automatically, taking none of the team’s time
- Out of scope: a clear apology, with no promise the company cannot keep
Clear limits in a regulated industry
Insurance is regulated, and words carry weight. So the digital employee gives no legal opinion, does not interpret policy clauses on its own, and promises neither acceptance of a claim nor compensation. It answers from the wording your management approves and passes everything else to a qualified member of staff.
Any figure it mentions is one your approved tariff allows, and it tells the customer the figure is indicative and that the final price comes from the company’s system once the details are complete. Any case involving an accident, an injury or a complaint goes straight to a person.
How it connects to your systems and customer data
We connect the digital employee to the CRM and to the policy and claims system where the system offers an interface. Where it does not, the employee qualifies, collects details and delivers requests to the team on a panel or by email, and claim enquiries stay with staff.
Insurance customer data is personal, and some of it is sensitive. It is kept in the project’s own database with defined access, in line with the Saudi Personal Data Protection Law, and the digital employee reveals nothing about a policy or a claim before verifying who is asking. The number, the accounts and the code belong to your company.
Try it before you decide
The demo page opens on a fictional sample business that is not an insurer, but the method is the same: write to it as a customer would, or call it, and watch how it asks, records and hands over. Everything it does shows in the system panel beside it as it happens.
Yours is built on your products, your qualifying rules and your approved wording, and you test it with your team before it opens to customers.
How much does digital employee for insurance cost in Saudi Arabia?
Indicative Saudi market ranges in SAR, not a quote.
| Scope | Typical cost | What drives the price |
|---|---|---|
| A basic digital employee (repeated questions and handover) | SAR 20,000 to 40,000 | Rises with the number of flows, languages and the size of the knowledge base. |
| A digital employee with system integrations (CRM, booking, orders) | SAR 20,000 to 80,000 to set up | Integrating existing systems and the complexity of the flows move the price most. |
| Monthly running (hosting, the AI model, follow-up) | SAR 3,000 to 8,000 a month | Excludes Meta’s fees for WhatsApp messages, paid to Meta by message type. |
We send you a written quote in SAR within 24 hours of the discovery session.
Our commitments
You own the code
Source code, accounts and domain are in your organisation’s name from day one.
Written scope and contract
Scope, milestones and price are agreed in writing before the first line of code.
On-time delivery, guaranteed
The delivery date is written into the contract, and we keep it at every milestone.
Fast technical support
A team that responds quickly after launch and fixes any issue in production.
How we work with you
- 1
Free discovery session
30 minutes with an engineer to understand your needs and how you work.
- 2
Written proposal within 24 hours
Clear scope, milestones, timeline and a price in SAR, with no obligation.
- 3
Contract and staged payments
You pay in stages tied to deliveries, not everything upfront.
- 4
Delivery with weekly reports
Follow progress in the client portal and review every milestone before sign-off.
- 5
Launch, training and support
We launch on schedule, train your team and stay with you with fast support.
Request a quote
Tell us what you need for “Digital employee for insurance” and a specialist will send a written proposal with scope, timeline and price within 24 hours.
Frequently asked questions
How much does a digital employee for an insurance company cost?
Basic conversational agents start in the market at about SAR 20,000 and rise with the number of products and with a CRM or claims system integration, plus a monthly running cost for hosting, the AI model and follow-up. We send a written quote within 24 hours once we understand your products and flows.
How does it know a prospect is qualified?
By rules you write with us: type of cover, size, the date the current policy ends, and timing. The digital employee asks these inside the conversation and grades the request on the answers, so the prospect reaches the salesperson graded, with everything they said. The rules can be changed after launch.
Does it give the customer a price?
It gives an indicative figure only if you have an approved tariff that allows it, and it says the final price comes from the company’s system. If your pricing needs a person or a system, it collects the full details and hands them over, and never guesses a number.
Does it accept or reject claims?
No. It takes the claim notification, collects its details and documents, and tells the customer where the claim stands if the system allows it. Accepting or rejecting a claim, and the amount paid, stays with your claims staff. That limit is fixed in its setup.
Is customer data safe?
Conversations and data are kept in a database dedicated to your project, with access limited to those entitled to it, in line with the Saudi Personal Data Protection Law. The digital employee reveals no policy or claim information before verifying the person asking, in the way your company approves.
Does it connect to the insurance system we already have?
It depends on the system: where it offers an interface we connect directly, and where it does not we start by delivering requests to the team on a panel or in a CRM. We review your systems in the first session and tell you what can be connected before any commitment.
How is it different from the quote form on our website?
A form waits for the customer to fill it in, and then the customer waits for you. The digital employee answers at once, deals with the customer’s questions while it collects the details, fills the gaps and grades the request. Your team gets a complete request instead of a half-empty form.
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Ready to start?
Send us your idea on WhatsApp and get a written proposal with scope, timeline and price within 24 hours.
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