A digital employee for contracting, maintenance and home-services companies that takes requests and books visits

Someone whose air conditioner has failed does not wait. They call the first number they find, and if nobody answers they call the second. In contracting and maintenance companies the person with the answer is usually on a job site, hands busy and phone in a pocket.

The digital employee answers every call and message on the spot and takes from the customer what the supervisor needs to decide: what the work is, where, how urgent, and the photos. Then it books the visit against what is free, and the request reaches the team ready.

Many quotes are not turned down; they are forgotten. The customer received the quote and got busy, or has a small question nobody answered, or is waiting for another quote. One follow-up at the right moment settles a good number of these, but it is the first thing to drop out of a supervisor’s crowded day.

The digital employee does this follow-up steadily: it writes to the customer after the interval you set with a message you approve, answers general questions about the quote, the way of working and the payment stages, and records the reason for hesitating where there is one. Changing the price or the items stays with the person in charge, who gets the customer along with what they said.

It gives no binding price for work that has not been inspected, does not name the cause of a leak or a fault from a photo, and offers no structural or electrical opinion. It quotes published fixed-price services where they exist, and the visit fee if the company charges one, and leaves the estimate to the technician after inspection.

Where there is a hazard it keeps to the wording your company has approved for urgent cases, then hands the conversation to whoever is on duty. It promises no arrival time the team has not confirmed.

Where the company uses a work order system or a technicians’ app that offers an interface, the digital employee records the request there and reads the open slots from it. Where there is no system, we start with a shared calendar and a simple request panel, or build a system that fits the way the company works.

Every request is recorded in the customer system with source and status, so you know how many requests arrived, how many became a visit and how many a contract. The number, the accounts and the code belong to your company, and customers’ data and addresses are kept with defined access in line with the Personal Data Protection Law.

The demo page opens on a fictional sample business from another trade, but the part that matters to you is the same: call it the way a customer in a hurry would, interrupt it, ask for an appointment, then look at what it recorded in the system panel.

Yours is built on your services, the areas you cover and the questions your supervisors ask before a visit.