A digital employee for online stores that tracks orders and answers customers
A digital employee for online stores is an AI agent on the store’s WhatsApp and website. It answers questions about products, sizes and stock, tells the customer where their order and shipment are from the order number, takes return and exchange requests under the store’s policy, and hands special cases to a person. It suits stores on Salla, Zid and Shopify and custom-built stores where "where is my order" is the message that never stops. Delivery usually takes 3 to 6 weeks, and projects of this kind start in the market at about SAR 20,000. You can try a demo store employee now on the /try page, and we send a written quote within 24 hours.
- Quote
- Written, within 24 hours
- Timeline
- 3 to 6 weeks
- Ownership
- The code is yours
- Delivery
- On the agreed date
On this page
Who is this for?
- Stores where "where is my order" takes most of customer service’s time
- Stores whose customers ask about size and stock before buying and get no quick answer
- Stores whose message volume doubles in peak seasons
- Stores that want returns and exchanges handled without long threads
What you get
Order and shipment status
It asks for the order number, reads its status from the store platform and the courier, and tells the customer where it is and when to expect it.
Product questions
It answers on sizes, materials, stock and the difference between products from the store’s catalogue, and points the customer to the right one.
Returns and exchanges
It applies the store’s policy as you wrote it: checks the period and the condition, opens the request and sends the customer the steps.
Connected to Salla, Zid and Shopify
We connect it to the store platform through its interfaces, and to custom stores through their database or an interface we build.
Hands over when needed
A badly delayed shipment or an upset customer goes to a person with the order number and a summary of the conversation.
Reports on what customers ask
You see what customers ask most before buying, so you improve the product pages and the messages drop.
What the digital employee does in a store
In most stores customer service turns on three questions: where is my order, is my size in stock, and how do I return this. The answers are in the store’s systems, but a person looks them up by hand every time.
The digital employee reads the answer from the system directly and replies in seconds, at any hour, and at the volume a peak season brings.
- Tracks the order and the shipment from the order number
- Answers on sizes, stock and product details
- Opens return and exchange requests under the policy
- Updates the delivery address before dispatch where the system allows
- Hands special cases to a person with a summary
How it connects to the store platform
We connect it to the store platform and the courier through their official interfaces, so it reads the real status of the order and does not rely on canned replies. Where the system allows a change, such as the address before dispatch, it makes it directly.
The return policy is written once as clear rules, and it applies them to every customer the same way.
Try it before you decide
The demo page has a fictional store, Lamsa Store. Write to its digital employee as a customer would: ask about an order, request a return, or ask for advice on a product. Everything it does shows in the system panel beside it as it happens.
The store in the demo is fictional and its orders are for show only; yours is connected to your real store and orders.
How much does digital employee for online stores cost in Saudi Arabia?
Indicative Saudi market ranges in SAR, not a quote.
| Scope | Typical cost | What drives the price |
|---|---|---|
| A basic digital employee (repeated questions and handover) | SAR 20,000 to 40,000 | Rises with the number of flows, languages and the size of the knowledge base. |
| A digital employee with system integrations (CRM, booking, orders) | SAR 20,000 to 80,000 to set up | Integrating existing systems and the complexity of the flows move the price most. |
| Monthly running (hosting, the AI model, follow-up) | SAR 3,000 to 8,000 a month | Excludes Meta’s fees for WhatsApp messages, paid to Meta by message type. |
We send you a written quote in SAR within 24 hours of the discovery session.
Our commitments
You own the code
Source code, accounts and domain are in your organisation’s name from day one.
Written scope and contract
Scope, milestones and price are agreed in writing before the first line of code.
On-time delivery, guaranteed
The delivery date is written into the contract, and we keep it at every milestone.
Fast technical support
A team that responds quickly after launch and fixes any issue in production.
How we work with you
- 1
Free discovery session
30 minutes with an engineer to understand your needs and how you work.
- 2
Written proposal within 24 hours
Clear scope, milestones, timeline and a price in SAR, with no obligation.
- 3
Contract and staged payments
You pay in stages tied to deliveries, not everything upfront.
- 4
Delivery with weekly reports
Follow progress in the client portal and review every milestone before sign-off.
- 5
Launch, training and support
We launch on schedule, train your team and stay with you with fast support.
Request a quote
Tell us what you need for “Digital employee for online stores” and a specialist will send a written proposal with scope, timeline and price within 24 hours.
Frequently asked questions
How much does a digital employee for an online store cost?
Basic conversational agents start in the market at about SAR 20,000 and rise with the platform and courier integrations and the number of flows, plus a monthly running cost for hosting, the AI model and follow-up. We send a written quote within 24 hours.
Does it work with Salla and Zid?
Yes, through the integration interfaces both platforms offer, and with Shopify, WooCommerce and custom stores as well. We review your store in the first session and tell you what can be read and changed from the conversation.
Does it know the real status of an order?
Yes, because it reads it from the store platform and the courier at the moment of the question, by order number, not from a saved reply. If it cannot find the order it asks the customer to check the number or hands over to a person.
Does it accept returns by itself?
It applies the policy you write: the period, the condition of the product and the excluded products. What fits the policy gets a request opened; what does not is explained to the customer or handed to a person.
Can we try it before signing?
Yes. The /try page has a demo store: ask its digital employee about an order or a product and watch what it does being recorded.
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Ready to start?
Send us your idea on WhatsApp and get a written proposal with scope, timeline and price within 24 hours.
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