A digital employee for shipping and logistics companies that tracks shipments and takes pickup requests

In most shipping companies customer service turns on one question: where is my shipment? The answer is in the tracking system, but a member of staff opens the system, searches and copies the reply every single time. When volume rises in peak season the queue grows, and the customer calls a second and a third time.

The digital employee reads the status from the system and answers in seconds, for any number of customers at once. Staff are left with what needs real action: a stuck shipment, a wrong address, a customer who has suffered a loss.

Ordinary tracking needs no person, but some cases need one at once. We define those cases with you at the start of the project and set the digital employee to them, and make sure the handover carries the shipment number, its date and a summary of what the customer said.

It does not promise a delivery date the system does not show, does not decide compensation for damage or delay, and does not price outside the approved rate card. Asked whether a particular item can be shipped, it answers only from the list of permitted and prohibited items your company has approved.

Customs clearance, duties and the documents needed for international shipping change and depend on other parties, so it gives the general information your company has approved and leaves the detail to the member of staff responsible.

The value of the digital employee here lies in reading from the system. We connect it to the tracking or shipment management system where the system offers an interface, so it reads the real status at the moment of asking and records pickup requests where they belong. Where the system does not allow that, we tell you from the start what can be done, and the role may be limited to taking requests and reports and delivering them in order.

Shipment status notifications can also go out as approved template messages, so the question is asked less in the first place. The number, the accounts and the code belong to your company, and customers’ data and addresses are kept with defined access in line with the Personal Data Protection Law.

The demo page opens on a fictional sample business that is not a shipping company, but it shows you the foundation: a digital employee that understands the question, carries out an action in the system and records it in the system panel as it happens. Write to it or call it.

Yours is connected to your shipment system, rate card and policies, and you test it on real shipments before it opens to customers.