Online Booking and Appointment System
A booking system lets your customers choose a service, a time slot and pay from your website, app or a WhatsApp link, with no phone call and no waiting for a reply. We build it for clinics and medical centres, salons and gyms, event halls and chalets, home-services companies and training centres. It prevents double bookings, sends WhatsApp reminders that cut no-shows, and gives you a dashboard to manage appointments, staff and branches. Implementation takes 4 to 10 weeks; cost depends on the number of branches, the booking type, the payment gateway and the apps required. Written quote within 24 hours.
- Quote
- Written, within 24 hours
- Timeline
- 4–10 weeks
- Ownership
- The code is yours
- Delivery
- On the agreed date
On this page
- Who is this for?
- What you get
- How much are phone and WhatsApp bookings costing you?
- Off-the-shelf or custom?
- Rules to decide before we build
- A mobile-first booking experience
- Field bookings: technician visits and home services
- How much does booking and appointment system cost in Saudi Arabia?
- Our commitments
- How we work with you
- Frequently asked questions
Who is this for?
- Clinics, medical centres and physiotherapy centres
- Salons, beauty centres and gyms
- Event halls, chalets, istirahas and event venues
- Home-services and maintenance companies booking field visits
- Training and consulting centres selling sessions and courses
What you get
24/7 online booking
Customers choose the service, branch, staff member and a genuinely available slot, and confirm in under a minute.
No double bookings
Slots are calculated from staff schedules, service duration and venue capacity, so the same slot is never booked twice.
Online payment and deposits
Full payment or a deposit via mada, Apple Pay and STC Pay, or instalments through Tabby and Tamara for higher-value services.
WhatsApp reminders
Instant confirmation and a reminder before the appointment, with a link to reschedule or cancel within your policy, to reduce no-shows.
Staff and branch schedules
Working hours per staff member and branch, leave and breaks, and bookings routed by specialty.
Day and session bookings
For halls and chalets: booking by night or session, seasonal and holiday pricing, and the Hijri calendar.
Customer profile
Each customer’s visit history, payments and notes, with personalised follow-up after the service.
Packages and memberships
Sell session packages or monthly memberships, deduct sessions automatically with each booking, and alert before the balance runs out.
Admin dashboard and reports
Utilisation per branch and staff member, daily revenue, no-show and cancellation rates, and the most-booked services.
How much are phone and WhatsApp bookings costing you?
Manual booking loses customers at three moments: when a customer messages at night, gets no reply and books elsewhere; when the same slot is booked for two customers and you have to apologise to one; and when a customer doesn’t turn up because they forgot. Each of those is lost revenue and a poor experience.
A booking system shows available slots to customers at any time, confirms instantly, and reminds them before the appointment. It frees your receptionist from repetitive scheduling questions so they can look after the customers in front of them.
An online deposit changes customer behaviour too. A customer who has paid part of the price either shows up or reschedules early, instead of leaving an empty slot you could have sold to someone else.
Off-the-shelf or custom?
Off-the-shelf booking apps suit a single staff member or branch with simple services, paid by monthly subscription. But they put their own name and design on your customer’s experience, often get access to your customer data, and limit customisation.
A custom system suits you when you have multiple branches, special rules such as services that need a room, a device and a staff member at once, seasonal pricing, or integration with a finance system or medical records. It carries your brand, and your customer data is yours.
Rules to decide before we build
Most of the time in a booking project goes not into code but into business decisions. The clearer those decisions are before we start, the faster the delivery and the simpler the system is for your customers.
- The duration of each service and the buffer between appointments
- Whether the customer chooses the staff member or one is assigned automatically
- Your deposit, cancellation and rescheduling policy, and the cut-off for each
- Which staff can book on a customer’s behalf
- The content and timing of confirmation and reminder messages
A mobile-first booking experience
Most of your bookings will come from phones, many from a link on Instagram or Snapchat or a WhatsApp message. So we design the booking flow to finish in a few one-thumb steps, with no mandatory account sign-up and verification by mobile number.
If you need an app-store app for repeat customers, as gyms and clinics often do, the app is built on the same system, so you never run two separate systems.
Field bookings: technician visits and home services
Maintenance, cleaning and home-services companies book a time and a location together. The customer picks the service, neighbourhood and a convenient window, and the system shows the windows available from technicians working in that area, allowing for travel time between visits.
The technician receives their day’s schedule in a mobile app, with the address, map location and job details, and records arrival, completion and payment. The customer gets a notification when the technician is on the way, so nobody waits at home all day.
How much does booking and appointment system cost in Saudi Arabia?
Indicative Saudi market ranges in SAR, not a quote.
| Scope | Typical cost | What drives the price |
|---|---|---|
| Bilingual website with a booking system (healthcare) | SAR 12,000–30,000 | A range published by agencies in Riyadh. |
| Full patient or customer portal with records and bookings | SAR 70,000+ | |
| Custom web portals and platforms in general | SAR 25,000–100,000+ |
We send you a written quote in SAR within 24 hours of the discovery session.
Our commitments
You own the code
Source code, accounts and domain are in your organisation’s name from day one.
Written scope and contract
Scope, milestones and price are agreed in writing before the first line of code.
On-time delivery, guaranteed
The delivery date is written into the contract, and we keep it at every milestone.
Fast technical support
A team that responds quickly after launch and fixes any issue in production.
How we work with you
- 1
Free discovery session
30 minutes with an engineer to understand your needs and how you work.
- 2
Written proposal within 24 hours
Clear scope, milestones, timeline and a price in SAR, with no obligation.
- 3
Contract and staged payments
You pay in stages tied to deliveries, not everything upfront.
- 4
Delivery with weekly reports
Follow progress in the client portal and review every milestone before sign-off.
- 5
Launch, training and support
We launch on schedule, train your team and stay with you with fast support.
Frequently asked questions
How much does an appointment booking system cost?
Cost depends on the number of branches and staff, the booking type (by appointment, session or night), online payment, WhatsApp reminders, and whether you need a mobile app. Published market ranges for a bilingual website with a booking system in healthcare start at around SAR 12,000 and rise with branches and apps. We send a written quote within 24 hours.
Can I take a deposit at booking?
Yes. You can require full payment or a deposit as a percentage or fixed amount per service, via mada, Apple Pay and STC Pay, with a clear refund policy shown to the customer before they pay. You can make the deposit mandatory only at peak times and optional the rest of the time.
Does it send reminders on WhatsApp?
Yes. It sends an instant booking confirmation and a reminder before the appointment at the lead time you choose, with a link to reschedule or cancel within your policy. These reminders are among the most effective ways to cut no-shows, and a slot cancelled early becomes bookable again automatically.
Does it support more than one branch?
Yes. Each branch has its own services, staff, working hours and, if they differ, prices. Customers choose the nearest branch, and management sees all branches on one dashboard with utilisation and revenue reports per branch and staff member.
Does it work for booking event halls and chalets?
Yes. We support booking by night or session, seasonal, holiday and occasion pricing, the Hijri calendar, and a deposit with an e-contract the customer accepts before paying. You can add a refundable security deposit and record the property’s condition at check-in and check-out.
Do I need a mobile app or is a website enough?
For most businesses a fast, mobile-friendly website and a booking link shared on WhatsApp and social media is enough. An app helps when the same customer books repeatedly, such as gym memberships or ongoing treatment, or when you want push notifications instead of WhatsApp messages.
Can I sell packages and memberships?
Yes. You can sell a session package or monthly membership; the system deducts a session automatically with each booking and alerts the customer before their balance or membership runs out, with a renewal link. This suits gyms, physiotherapy and training centres.
Is the customer data mine?
Yes. The system, code and database are in your name, and your customer data isn’t shared with a booking marketplace that might show them your competitors. We follow the Personal Data Protection Law (PDPL) in collecting and storing data, especially in healthcare.
How long does implementation take?
A booking system for one branch with clear services goes live in 4 to 6 weeks. Multiple branches, payments, apps and integration with other systems bring it to around 10 weeks. We set the launch date with you away from your business’s peak season.
Can it connect to my current system or accounting?
Yes. Bookings and payments can connect to your accounting software to issue e-invoices automatically, to a medical records system if it allows integration, or to a CRM for post-service customer follow-up.
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Ready to start?
Send us your idea on WhatsApp and get a written proposal with scope, timeline and price within 24 hours.
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